Job Description
Join our award-winning Virginia Beach call center team and launch your customer service career today! Coastal Connect Solutions offers immediate full-time positions with comprehensive training, competitive benefits, and a supportive team environment. We're seeking motivated individuals to deliver exceptional service while enjoying flexible scheduling and growth opportunities in Virginia's coastal hub.
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients with professionalism and efficiency
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems while maintaining data quality
- Meet daily performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve workflows
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation to our Atlantic Avenue facility