Job Description
Are you looking for a rewarding career in customer service? Apex Contact Solutions is currently hiring dedicated professionals for our state-of-the-art call center in Memphis, Tennessee.
We understand that everyone starts somewhere. That is why we offer a comprehensive, paid training program designed to get you up to speed quickly. Even if you have no prior call center experience, we want to hear from you. Join a supportive team where your growth is our priority.
Why Join Us?
- No Experience Required: We train you from the ground up.
- Paid Training: Start earning while you learn.
- Competitive Pay: Earn $15.00 - $18.00 per hour.
- Flexible Schedule: Full-time opportunities available.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries with empathy and efficiency.
- Utilize CRM software to update customer accounts and track interactions accurately.
- Resolve customer issues and complaints professionally, adhering to company guidelines.
- Assist customers with product information, billing inquiries, and service troubleshooting.
- Document all interactions and escalate complex issues to team leads when necessary.
- Maintain a positive and professional demeanor during every call.
Qualifications
- High school diploma or GED equivalent.
- Basic computer literacy and typing skills (30 WPM+).
- Strong verbal communication and active listening abilities.
- Reliable internet connection and home office setup (if remote).
- Ability to pass a background check and drug screen.
- Self-motivated with a desire to learn and grow.