Job Description
Are you a dedicated individual looking for a rewarding opportunity in the heart of Tampa? Apex Contact Solutions is currently hiring Part-Time Customer Service Representatives with an immediate start available. Join a dynamic team where your voice matters and your growth is prioritized.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on delivering exceptional service and are looking for team members who share our passion for excellence.
Why Join Us?
- Competitive hourly pay.
- Flexible scheduling to fit your lifestyle.
- Comprehensive training provided.
- Opportunity for career advancement.
Responsibilities
- Answer inbound and outbound calls from customers with a friendly and professional demeanor.
- Assist customers with product inquiries, order status, billing questions, and technical support.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Input and update customer information accurately into our CRM database.
- Meet daily and weekly performance metrics, including call handling time and customer satisfaction scores.
- Collaborate with team members and supervisors to improve processes and service quality.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center, hospitality, or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in using computers, navigating multiple windows, and typing accurately.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a patient, empathetic attitude toward customers.
- Reliable internet connection and a quiet workspace if remote options apply.