Job Description
Join a Thriving Team in Milwaukee!
We are currently seeking enthusiastic and professional individuals to join our Immediate Hire customer service team. If you are looking for a career with growth potential, competitive pay, and paid training, this is your opportunity to shine.
At Apex Contact Solutions, we prioritize our employees' success. You will receive comprehensive training to ensure you are equipped to handle customer inquiries with confidence and professionalism. Don't let this chance to start a new career slip away.
Why Apply?
- Paid Training: Start learning while you earn with our industry-leading onboarding program.
- Competitive Pay: Earn between $15.00 and $20.00 per hour based on experience.
- Immediate Start: We are hiring now and looking to fill positions within the week.
- Flexible Scheduling: Options for full-time and part-time shifts to fit your lifestyle.
Don't have experience? No problem! We value attitude and work ethic over past experience. Take the first step towards a rewarding career in customer service today.
Responsibilities
- Handle Inbound Calls: Professionally answer and resolve customer inquiries regarding products, services, and account information.
- Problem Resolution: Identify customer needs and provide accurate solutions or escalate complex issues to supervisors.
- CRM Management: Log detailed notes and interactions into our Customer Relationship Management (CRM) system accurately and efficiently.
- Product Knowledge: Stay updated on product features and policies to provide informed answers to customers.
- Process Adherence: Follow call scripts and standard operating procedures to maintain high service quality metrics.
- Upselling Opportunities: Identify and communicate relevant add-on services or upgrades to enhance the customer experience.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Computer Skills: Basic proficiency with computer applications and typing (30+ WPM).
- Attitude: A positive, customer-first mindset with a willingness to learn and adapt.
- Reliability: Ability to work a flexible schedule, including weekends and holidays, as required by business needs.
- Location: Must reside in or near Milwaukee, WI to attend on-site training.