Job Description
Are you looking for a rewarding career in Customer Service? Apex Support Solutions is hosting a Hiring Event for dedicated individuals to join our dynamic team in Virginia Beach, VA. We are specifically seeking candidates for our Night Shift roles, offering a unique opportunity to work in a quieter environment with competitive pay and flexible scheduling.
We are looking for individuals who are excellent communicators and thrive in a fast-paced setting. If you want to join a company that values its employees and offers growth opportunities, this is the place for you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve customer inquiries and complaints in a professional and courteous manner.
- Accurately document customer interactions and account information into our CRM system.
- Follow established scripts and guidelines to ensure consistent service delivery.
- Collaborate with team leads to improve service processes and resolve complex issues.
- Identify opportunities to upsell products or services when appropriate.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is preferred but not required (training provided).
- Must be available to work night shifts (e.g., 6:00 PM - 3:00 AM or similar).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple windows.
- Ability to remain calm and professional under pressure.