Job Description
Are you looking for a rewarding career in Customer Service? Apex Support Solutions is currently hiring Customer Service Representatives in Houston, Texas. We offer comprehensive paid training for candidates with no prior experience.
Join a team that values growth, integrity, and exceptional service. We provide the tools and mentorship you need to succeed. Whether you are starting your career or looking for a change, we want to hear from you.
What We Offer:
- Paid On-the-Job Training: No experience? No problem. We teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $22.00 per hour with performance incentives.
- Career Advancement: Clear paths for promotion to Team Lead and Management roles.
- Modern Work Environment: State-of-the-art facilities and remote-friendly options.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and friendly tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Process orders, returns, and account information accurately using CRM software.
- Document all interactions and maintain detailed customer records.
- Identify customer needs and recommend appropriate solutions or products.
- Collaborate with team members to improve overall service quality and operational efficiency.
- Stay up-to-date on product knowledge and company policies through ongoing training.
Qualifications
- High school diploma or GED is required.
- Strong verbal communication skills and a positive attitude are essential.
- Ability to multi-task and work effectively in a fast-paced environment.
- Basic computer literacy and typing skills.
- Reliable internet connection and a quiet workspace (for remote roles).
- Willingness to learn new systems and adapt to changing procedures.