Job Description
Join our award-winning team as a Local Customer Service Representative in sunny Miami! We're urgently hiring passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. This is your opportunity to make a real impact while growing your career with a leader in customer experience.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing product and process training
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong bilingual (English/Spanish) communication skills
- Proficient with CRM software and MS Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Ability to work flexible hours including weekends
- Positive attitude and professional demeanor
- Local Miami residency required for in-person roles