Job Description
Join our dynamic team at Cleveland Connect Services! We're hosting a hiring event for entry-level call center positions in Cleveland, OH. No prior experience is required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Apply today and start your journey!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution times
- Collaborate with team members to enhance service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our downtown Cleveland location
- Pass background screening and pre-employment assessment