Job Description
We are currently hosting a Hiring Event for enthusiastic individuals looking to launch a rewarding career in customer service and sales.
Our team is rapidly expanding across Baltimore, MD and extending opportunities to North Carolina. We are looking for friendly, driven people to join us immediately. Whether you are looking for your first job or a career change, this is the perfect opportunity to grow with a leading industry player.
Why Join Us?
We offer competitive pay, comprehensive benefits, and a supportive work environment that values your growth.
Responsibilities
- Handle incoming customer inquiries via phone and email with professionalism and courtesy.
- Assist customers in resolving issues and answering product or service questions.
- Document customer interactions accurately in the CRM system.
- Build rapport with callers to ensure high customer satisfaction scores.
- Follow standard operating procedures and quality assurance guidelines.
- Identify opportunities to cross-sell or upsell products when appropriate.
- Collaborate with team leads to meet daily and weekly performance goals.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, dynamic environment.
- Reliable transportation to the Baltimore location.
- No prior call center experience required; we provide full training!
- Must be available to work flexible shifts, including evenings and weekends.