Job Description
Join our award-winning team as a Local Customer Service Representative in Houston! We're seeking passionate individuals to deliver exceptional support to our community. This immediate hire position offers on-the-job training and career advancement opportunities. Work in a vibrant downtown location while making a tangible impact on customers' lives. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
Responsibilities
- Handle in-person and phone inquiries with professionalism and empathy
- Resolve customer issues using our proprietary CRM system
- Process transactions and maintain accurate documentation
- Collaborate with local vendors and partners to ensure service excellence
- Meet performance metrics including resolution time and satisfaction scores
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Proficiency in Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends
- Bilingual (English/Spanish) certification a plus
- Positive attitude and team-oriented mindset