Job Description
Are you looking for a rewarding career in customer service with paid training and no prior experience required?
Apex Support Solutions is expanding our team in Portland, OR, and we are looking for motivated individuals to join our high-performing call center. We offer a comprehensive training program to ensure you have the tools you need to succeed from day one.
Join a company that values your growth, offers competitive benefits, and provides a supportive work environment.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on empathy and efficiency.
- Resolve customer issues and complaints in a professional and timely manner.
- Accurately document customer interactions and account information in our CRM system.
- Identify opportunities to cross-sell or upsell products and services to meet departmental targets.
- Collaborate with team leads and peers to improve call center operations and customer satisfaction scores.
- Stay updated on product knowledge and policy changes through ongoing training sessions.
Qualifications
- No prior call center or customer service experience required – we provide full paid training.
- High school diploma or GED equivalent.
- Excellent verbal communication skills and a friendly, professional telephone manner.
- Basic computer proficiency and the ability to learn new software quickly.
- Reliable internet connection and a quiet workspace (if remote hybrid).
- A positive attitude and a strong desire to learn and grow within the company.