Job Description
We are seeking enthusiastic Customer Service Representatives to join our high-performing team in Detroit, MI. We are proud to offer a competitive paid training program for all new hires, ensuring you are fully equipped to deliver exceptional support from your first day. This is an immediate hire opportunity for motivated individuals ready to launch a successful career in client relations.
As a vital link between our company and our valued clients, you will utilize your communication skills to resolve inquiries, process orders, and provide top-tier service. We offer a dynamic work environment with opportunities for growth and advancement.
Responsibilities
- Manage incoming customer calls and emails with a focus on speed, accuracy, and empathy.
- Resolve customer complaints and issues efficiently while adhering to company policies.
- Utilize CRM software and internal databases to update customer information and track interactions.
- Assist in the onboarding and training of new team members during the paid training phase.
- Meet daily and weekly KPI targets regarding call volume and customer satisfaction scores.
- Collaborate with cross-functional teams to resolve complex customer escalations.
- Document all customer interactions and maintain accurate call logs.
Qualifications
- High School Diploma or GED is required.
- Previous customer service experience is preferred, but we provide paid training for candidates with strong potential.
- Excellent verbal and written communication skills.
- Proficiency with computers and ability to learn new software quickly.
- Strong problem-solving skills and a patient, professional demeanor.
- Ability to work flexible shifts, including evenings, weekends, and holidays.