Job Description
Join our award-winning team at Premier Solutions Group for an immediate hire Customer Service Representative position in Long Beach, CA! We're hosting a dedicated hiring event for motivated individuals ready to excel in customer support roles. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment.
As the first point of contact for our valued clients, you'll deliver exceptional service while resolving inquiries efficiently. Our modern downtown office features collaborative workspaces and cutting-edge technology to support your success. Apply today and start your journey with us!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat with professionalism
- Resolve product inquiries, billing concerns, and technical support issues
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues effectively
- Meet performance metrics for resolution time and customer satisfaction scores
- Participate in ongoing product training to maintain expertise
- Contribute to process improvements for enhanced customer experience
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Ability to multitask while maintaining attention to detail
- Positive attitude and adaptability in fast-paced situations
- High school diploma or equivalent required; associate's preferred