Job Description
Join our award-winning call center team in Milwaukee! No experience needed – we provide comprehensive training and career growth opportunities. ConnectCare Solutions is hiring enthusiastic individuals for our customer service positions at our upcoming hiring event. Enjoy competitive pay, benefits, and a supportive team environment.
Why Work With Us?
- Full-time positions with benefits (health, dental, vision)
- 401(k) matching program
- Paid training and ongoing development
- Opportunities for advancement
- Modern downtown Milwaukee location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory standards
- Participate in ongoing training and coaching sessions
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Reliable internet access for remote work options
- Flexible availability (including evenings/weekends)