Job Description
Are you passionate about helping people and solving problems? Heartland Customer Solutions is holding a special Hiring Event for Customer Service Representatives in Omaha, Nebraska. Join a team that values your contributions and invests in your growth.
We are looking for energetic individuals who thrive in a fast-paced environment and enjoy building relationships with customers. Whether you are an experienced professional or new to the field, we provide the training and support you need to succeed.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Clear career advancement opportunities.
Responsibilities
- Handle inbound and outbound customer calls with a focus on quality and efficiency.
- Assist customers with product inquiries, account issues, and order tracking.
- Document all interactions accurately in our CRM system.
- Collaborate with the support team to resolve complex escalated issues.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High school diploma or GED.
- Previous customer service experience is a plus but not required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work independently and as part of a team.