Job Description
Join our award-winning call center team in Baltimore and launch your career in customer service! We're hosting a exclusive hiring event for motivated individuals with no prior experience. Enjoy comprehensive training, flexible scheduling, and a supportive work environment. Benefits include: health insurance, paid time off, and advancement opportunities. Perfect for recent graduates or career changers!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- No experience required – full training provided
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Reliable transportation to downtown Baltimore location
- Positive attitude and willingness to learn
- Must pass background check and drug screen