Job Description
Are you looking for a fresh start in the customer service industry? National Talent Solutions is hosting a massive Hiring Event for No Experience Required Call Center positions in Kansas City, MO, with exciting expansion opportunities into North Carolina!
We are seeking enthusiastic individuals who want to build a rewarding career in a fast-paced, supportive environment. Whether you are a recent high school graduate or looking for a career change, we provide comprehensive paid training and a clear path for advancement.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr).
- Comprehensive paid training programs.
- Flexible shift options including weekends.
- Opportunity for remote work in North Carolina.
Responsibilities
- Manage inbound and outbound customer inquiries with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Accurately input and update customer information into CRM databases.
- Follow established call scripts and standard operating procedures to ensure consistency.
- Identify opportunities to cross-sell or upsell products and services.
- Escalate complex technical issues to the appropriate department or supervisor.
- Maintain a professional phone presence and appearance during virtual or in-person interactions.
Qualifications
- No prior call center experience required! We are looking for attitude and aptitude.
- High school diploma or GED equivalent.
- Basic computer literacy and typing proficiency.
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced environment with minimal supervision.
- Reliable internet connection for remote roles in North Carolina.
- Willingness to complete a background check and drug screen.