Job Description
Join our dynamic call center team in Indianapolis! We're seeking enthusiastic individuals with no prior experience to launch rewarding careers in customer service. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment. Immediate openings available!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Document interactions accurately in our database
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to compliance standards and confidentiality protocols
Qualifications
- High school diploma or equivalent (no college needed)
- Strong communication skills and active listening ability
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-focused mindset
- Reliable transportation to our downtown Indianapolis location
- Ability to work flexible shifts including evenings/weekends