Job Description
We are seeking motivated individuals to join our growing team in Sacramento, CA!
At Apex Customer Solutions, we prioritize hiring for potential and attitude. If you have strong communication skills and a desire to succeed, we provide the paid training and resources you need to launch a successful career in the call center industry.
While this position is based in Sacramento, we also offer remote opportunities for qualified candidates residing in Virginia.
Why You'll Love Working With Us
- Paid Training: Learn the ropes and get certified without paying a cent.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Career Growth: Clear pathways to management and specialized roles.
- Full Benefits: Medical, dental, and vision insurance available.
Your Responsibilities
- Manage inbound and outbound customer inquiries with professionalism.
- Resolve customer issues and complaints efficiently and empathetically.
- Accurately document all customer interactions in the CRM system.
- Stay up-to-date on product knowledge to provide accurate solutions.
- Collaborate with team leads to meet daily performance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, team-oriented environment.
Responsibilities
- Manage inbound and outbound customer inquiries with professionalism.
- Resolve customer issues and complaints efficiently and empathetically.
- Accurately document all customer interactions in the CRM system.
- Stay up-to-date on product knowledge to provide accurate solutions.
- Collaborate with team leads to meet daily performance metrics.
Qualifications
- High school diploma or GED equivalent required.
- Must be 18 years of age or older.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal communication and active listening skills.
- Ability to work in a fast-paced, team-oriented environment.