Job Description
Join Our High-Performing Team Today!
Apex Contact Solutions is seeking driven, energetic individuals to join our call center team in Oklahoma City. We are currently looking for Immediate Start talent to handle high-volume customer inquiries with professionalism and empathy. If you are ready to jumpstart your career in customer service, apply now!
Why Choose Us?
- Competitive pay starting at $15.00/hr.
- Comprehensive training provided on-site.
- Opportunities for career advancement within the organization.
- Modern office environment with state-of-the-art technology.
We offer a dynamic work culture where your voice is heard and your contributions matter. Don't miss this opportunity to secure a stable, rewarding position with an industry leader.
Responsibilities
- Handle a high volume of inbound and outbound customer calls efficiently and professionally.
- Resolve customer inquiries, complaints, and issues in a timely and satisfactory manner.
- Accurately document all customer interactions and transactions in our CRM system.
- Provide product information, pricing, and policy details to customers.
- Escalate complex issues to the appropriate team members or supervisors.
- Meet and exceed daily and monthly performance KPI targets.
- Collaborate with cross-functional teams to improve customer satisfaction.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, sales, or call center environments is a plus but not required.
- Strong verbal communication skills with a clear and friendly tone.
- Basic computer proficiency and ability to navigate multiple software applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable internet connection and home office setup (if remote eligible).
- Must be willing to work flexible shifts, including evenings and weekends.