Job Description
Join our award-winning call center team in Wichita and launch your career in customer service! We're seeking dedicated night shift professionals who thrive in fast-paced environments. As a Night Shift Call Center Agent, you'll provide exceptional support to clients while enjoying competitive pay, comprehensive benefits, and fully paid training. Our Wichita facility offers a modern, supportive atmosphere with opportunities for advancement. No experience required – we invest in your success through our industry-leading onboarding program. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution rate, CSAT)
- Collaborate with team members to improve service quality
- Adhere to HIPAA/compliance protocols for sensitive information
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Comfortable working night shifts (10 PM - 6 AM)
- Basic computer proficiency and tech-savvy mindset
- Customer-focused attitude and problem-solving aptitude
- Reliable transportation to our Wichita facility
- No prior experience necessary – training provided