Job Description
Join our award-winning customer support team in Wichita! We're hosting an exclusive hiring event for motivated individuals ready to launch their careers in customer service. As a Customer Service Representative, you'll be the vital link between our clients and our solutions, delivering exceptional experiences that drive loyalty and growth. Enjoy comprehensive training, competitive benefits, and a dynamic work environment where your voice matters.
What We Offer:
- Hourly wage starting at $15.00 with performance-based increases
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Tuition reimbursement for career development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using troubleshooting guides and CRM systems
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Proactively identify opportunities to enhance customer experience
- Participate in weekly training sessions to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience (entry-level welcome)
- Strong typing skills (40+ WPM) and proficiency with MS Office Suite
- Exceptional verbal/written communication and active listening abilities
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Valid Kansas driver's license for occasional off-site events
- Pass background check and drug screening