Job Description
Join our award-winning call center team in Omaha! We're hosting a hiring event on October 28th to fill multiple full-time positions. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, supportive environment. No experience required – we provide paid training!
As a key member of our customer experience team, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our 98% customer satisfaction rate. Our Omaha facility features state-of-the-art technology and flexible scheduling options.
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity benchmarks
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Contribute to team success through cross-functional support
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Problem-solving mindset with attention to detail
- Reliable transportation to Omaha facility
- Flexible availability including evenings/weekends
- Positive attitude and team player mentality