Job Description
Launch your career in customer service with Kansas City Connect Solutions! We're seeking enthusiastic individuals for our call center team with no experience required. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth is our priority. Join us in serving Kansas City's vibrant community while building valuable professional skills.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using provided resources
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve customer experiences
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Basic computer literacy and typing ability
- Positive attitude and willingness to learn
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening