Job Description
Launch your career in customer service with ConnectServe Solutions! We're seeking motivated individuals for our paid training program to become Call Center Representatives. No prior experience required – we provide all the tools you need to succeed in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in our Denver-based team.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Ability to work in a fast-paced environment
- Basic computer literacy (typing 30+ WPM preferred)
- Customer service mindset (patience & problem-solving)
- Reliable transportation to downtown Denver office
- Must pass background check/drug screening