Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hiring Entry Level Call Center Representatives in Raleigh, NC, with immediate start availability. We pride ourselves on providing exceptional support to our clients and offer a supportive environment where you can grow.
We are looking for individuals who are eager to learn, possess strong communication skills, and are ready to join a top-tier team. Whether you are new to the workforce or looking to switch careers, we provide the training you need to succeed.
Responsibilities
- Handle incoming customer calls and inquiries with a focus on quality and efficiency.
- Resolve customer issues and provide accurate information regarding our services.
- Enter and update customer data accurately in our CRM database.
- Identify customer needs and recommend appropriate solutions.
- Collaborate with team members to solve complex customer problems.
- Adhere to all company policies and quality standards.
- Meet daily performance targets and KPIs.
Qualifications
- High School Diploma or equivalent.
- Basic computer skills and ability to navigate web browsers.
- Strong verbal communication and active listening skills.
- Ability to type at least 30 WPM.
- Reliable computer and high-speed internet connection (if remote).
- Must be authorized to work in the United States.
- Positive attitude and a desire to help others.