Job Description
Are you looking to launch a successful career in customer service without prior experience? Apex Customer Solutions is currently hiring enthusiastic individuals for our Call Center Representative positions in Charlotte, North Carolina.
We provide a comprehensive, paid training program to ensure you are fully equipped to handle customer inquiries with confidence. Join a supportive team environment where your growth is our priority.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer complaints, issues, and questions to ensure high levels of customer satisfaction.
- Process orders, returns, and account information accurately and efficiently.
- Document all customer interactions and transactions in the CRM system.
- Identify and assess customers' needs to achieve sales and service goals.
- Collaborate with team leads and support staff to improve service processes.
- Follow standard operating procedures (SOPs) and call scripts as directed.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM accurately.
- Reliable high-speed internet connection and a quiet workspace (if remote).
- Ability to work flexible hours, including evenings and weekends.
- No prior call center experience is required; we provide training!