Job Description
Join ConnectCare Solutions' Remote Team! We're seeking passionate Chat Support Specialists for our night shift operations. Provide exceptional customer service through live chat while working from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Work With Us?
- Flexible remote work with full-time benefits
- Competitive hourly pay + performance bonuses
- 24/7 support coverage for global clients
- Professional development programs
- Collaborative tech-forward culture
Responsibilities
- Deliver real-time chat support for technical and billing inquiries
- Maintain detailed customer interaction logs in CRM systems
- Collaborate with Tier 2 teams for complex issue escalation
- Adhere to SLA metrics for response times and resolution rates
- Update knowledge base with common solutions and best practices
- Participate in weekly training on product updates
- Monitor chat queue during assigned shift hours
Qualifications
- 1+ years customer service experience (chat support preferred)
- Typing speed minimum 60 WPM with 95% accuracy
- Proficiency with Zendesk, Freshdesk, or similar platforms
- Reliable high-speed internet and quiet home office
- Ability to multitask across 3-4 concurrent chats
- Strong problem-solving and conflict resolution skills
- Flexible schedule availability (10 PM - 6 AM PST)
- High school diploma; college degree preferred