Job Description
Join Our Award-Winning Team in Detroit!
We're urgently hiring passionate individuals for our call center positions with comprehensive paid training. No experience necessary! As a Customer Connect Solutions representative, you'll be the heart of our operations, delivering exceptional service while building meaningful relationships with clients. Enjoy competitive pay, career advancement opportunities, and a supportive team environment in one of Detroit's fastest-growing companies.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for data confidentiality and ethics
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with Windows OS
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Detroit facility
- Flexible availability including evening/weekend shifts
- Must pass background check and drug screening