Job Description
Join our elite night shift team at CityConnect Communications! We're seeking dedicated Call Center Representatives in Dallas, TX with paid training provided. Enjoy competitive pay, career advancement opportunities, and a supportive environment. No experience required – we'll equip you with the skills to succeed in customer service excellence. Apply today to start your rewarding career journey!
Responsibilities
- Handle incoming customer inquiries with professionalism and empathy
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to enhance customer experiences
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing 30+ WPM)
- Flexible availability for night shifts (10 PM - 6 AM)
- Customer service experience preferred but not required
- Reliable transportation to Dallas location