Job Description
Are you seeking a stable career with immediate opportunities? Apex Support Solutions is expanding our dynamic team in Columbus, Ohio, and we are looking for driven individuals to join our world-class call center. We offer comprehensive paid training for all new hires, ensuring you have the skills and confidence to succeed from day one.
As a Customer Service Representative, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and providing exceptional service. Whether you are starting your first job or looking for a career change, this is the perfect place to grow.
Why Join Our Team?
- Paid Training Program: Start earning while you learn with our industry-leading onboarding.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Career Advancement: Clear pathways to Team Lead and Management roles.
- Modern Environment: State-of-the-art facilities and a supportive, collaborative culture.
Responsibilities
- Handle high-volume inbound and outbound customer calls with a professional and empathetic tone.
- Listen to customer concerns and provide accurate, effective solutions to resolve issues.
- Accurately document all customer interactions and account details in our CRM software.
- Adhere to established scripts, policies, and quality assurance standards.
- Collaborate with the support team to identify trends and improve service delivery.
- Escalate complex issues to supervisors when necessary.
Qualifications
- High school diploma or GED equivalent (required).
- Strong verbal communication skills and active listening abilities.
- Basic computer proficiency and typing skills (40+ WPM preferred).
- Ability to work in a fast-paced environment and meet performance metrics.
- Reliable internet connection and computer for remote/hybrid options.
- A positive attitude and willingness to learn new systems.