Job Description
Join our award-winning call center team in Louisville, KY! We're urgently hiring motivated individuals for our paid training program designed to launch your career in customer service. No experience required – we provide comprehensive training on communication, problem-solving, and CRM systems. Enjoy competitive pay, flexible schedules, and opportunities for advancement. Work in a supportive environment with performance bonuses and comprehensive benefits.
Why Choose Us?
- PAID 4-week training program ($16/hour)
- Full-time positions with benefits (health/dental/vision)
- Career growth into team lead/supervisor roles
- Modern downtown Louisville office with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 25+ WPM)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown location
- Must pass background check/drug screen
- Open to flexible scheduling (evenings/weekends)