Job Description
Are you a people-person looking for a rewarding career in customer service? Apex Support Solutions is seeking dedicated Call Center Representatives to join our expanding team in Raleigh, NC.
We are looking for individuals who thrive in a fast-paced environment and are eager to start immediately. If you have excellent communication skills and a passion for helping others, we want to hear from you!
Why Join Us?
- Immediate Start: Begin your new career within days, not weeks.
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Flexible Scheduling: Full-time opportunities with various shift options.
- Professional Growth: Clear pathways for advancement within the company.
Apply today and become a vital part of our customer-centric team!
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently while maintaining a positive customer experience.
- Accurately document customer interactions and account information in our CRM systems.
- Identify opportunities to cross-sell or up-sell products/services based on customer needs.
- Collaborate with team leads and other departments to ensure complex issues are resolved.
- Adhere to all call scripts, policies, and quality assurance standards.
Qualifications
- High School Diploma or GED equivalent.
- Previous experience in a call center, retail, or customer service role is preferred but not required.
- Basic computer literacy and proficiency with MS Office Suite.
- Strong verbal communication skills with a clear and articulate speaking voice.
- Ability to work in a fast-paced environment while maintaining accuracy.
- Reliable internet connection and home office setup (if remote/hybrid).