Job Description
Join our award-winning team as a Call Center Representative in Tampa, FL. We are currently looking for motivated individuals to join our support staff with an immediate start. This is an excellent opportunity for those seeking a stable career in customer service with room for advancement.
Our organization prides itself on providing top-tier service to our clients. You will be the first point of contact for our customers, handling inquiries with patience, empathy, and professionalism.
What We Offer:
- Competitive Compensation: $18.00 - $22.00 per hour.
- Flexible Schedule: Various shift options available.
- Benefits Package: Medical, dental, and vision insurance.
- Professional Development: Ongoing training and career growth paths.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on quality and efficiency.
- Assist customers with account inquiries, billing questions, and product information.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Accurately log all interactions and account details into the internal CRM database.
- Identify and escalate complex issues to senior support staff or management.
- Adhere to all company call scripts, policies, and compliance regulations.
- Maintain a positive and professional demeanor during all customer interactions.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is a plus.
- Strong verbal communication and active listening skills.
- Proficient computer skills and ability to type at least 35 WPM.
- Ability to work in a fast-paced, high-volume environment.
- Must be willing to undergo a background check and drug screen.