Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training! Detroit Customer Solutions is seeking motivated individuals to deliver exceptional service to our diverse client base. No prior experience required – we provide all training needed to excel in this dynamic role. Enjoy competitive pay, comprehensive benefits, and clear pathways for career advancement within our growing organization.
What We Offer:
- 2-week paid training program with certification
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement for continued education
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue resolution
- Meet/exceed customer satisfaction metrics
- Participate in ongoing training and development
- Contribute to team performance goals
Qualifications
- High school diploma or equivalent (GED)
- Strong written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Detroit location
- Pass background check and drug screen
- Positive attitude and willingness to learn