Job Description
Join our award-winning customer service team immediately! CustomerFirst Solutions is urgently hiring energetic Call Center Representatives for our Cleveland and New York locations. We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and rapid career growth. No experience necessary – we provide full paid training!
Why Join Us?
- Immediate start available
- Full benefits package (health, dental, vision)
- Paid training and certification
- Performance-based bonuses
- Modern downtown work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team to improve customer satisfaction
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, typing 30+ WPM)
- Customer service mindset with problem-solving aptitude
- Flexible availability (weekends/holidays as needed)
- Background check clearance