Job Description
Join our award-winning customer support team as a Local Chat Support Specialist in vibrant Austin, TX! We're seeking tech-savvy communicators to provide real-time assistance via chat platforms. This weekend-focused role offers immediate start for passionate problem-solvers who thrive in fast-paced digital environments. Enjoy competitive pay, flexible weekend scheduling, and opportunities to advance within our nationally recognized tech company.
What We Offer:
- Immediate start with paid training
- Weekend shifts (Sat/Sun 8AM-8PM)
- Remote-friendly local role
- Performance-based bonuses
- Comprehensive benefits package
Responsibilities
- Deliver real-time technical support via live chat for software and hardware products
- Troubleshoot connectivity issues, account access problems, and software glitches
- Document customer interactions and resolution details in CRM systems
- Collaborate with Tier 2 support for complex technical escalations
- Maintain positive customer satisfaction scores above 95%
- Adhere to SLA response time standards (under 90 seconds)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer support experience
- Proficient in typing (60+ WPM) with excellent written communication
- Familiarity with chat platforms (Zendesk, Intercom, LiveChat)
- Basic technical troubleshooting skills (OS, browsers, connectivity)
- Ability to work independently during weekend shifts
- Strong problem-solving skills with customer-first mindset
- Must be Austin-based for occasional on-site meetings