Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Charlotte! We're seeking empathetic professionals to deliver exceptional service from home while building meaningful connections with customers. Enjoy flexible scheduling, competitive benefits, and a supportive virtual environment where your growth matters.
As a key member of our success-driven team, you'll resolve inquiries efficiently, troubleshoot technical issues, and represent our brand with excellence. Perfect for students, parents, or career-changers seeking work-life balance without compromising impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues for resolution
- Meet/exceed quality and productivity metrics while maintaining customer satisfaction scores
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience in call center or support role
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Type 40+ WPM with strong attention to detail and multitasking ability
- Reliable high-speed internet and quiet home office environment
- Available 20-30 hours/week with flexible scheduling options