Job Description
Join our award-winning team as a Call Center Representative in Albuquerque, NM! We're urgently hiring motivated individuals with paid training and no experience required. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
At CustomerConnect Solutions, we invest in our people. You'll receive industry-leading training to master customer service excellence while supporting diverse clients across multiple sectors. Our modern Albuquerque facility offers a collaborative culture where your contributions are recognized and rewarded.
Why Apply Today?
- Immediate Start: No waiting for hiring cycles
- Guaranteed Training: 2-week paid program with certification
- Advancement Path: Clear trajectory to senior/supervisor roles
- Perks Package: Health insurance, 401k matching, PTO
- Recognition: Monthly performance bonuses and awards
Responsibilities
- Handle 50-80 daily inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed KPIs: AHT <180s, CSAT >90%, FCR >85%
- Collaborate with QA team for continuous improvement
- Participate in quarterly product knowledge workshops
- Maintain HIPAA/GDPR compliance in all communications
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 30 WPM typing speed with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Basic proficiency with Windows OS and Microsoft Office
- Ability to work flexible shifts (including weekends)
- Pass background check and pre-employment assessment
- Spanish bilingualism preferred but not required
- Customer service experience a plus but not mandatory