Job Description
Join our award-winning team as a Call Center Representative in the heart of New York City! We're urgently hiring dynamic individuals to deliver exceptional customer experiences. At Global Communications Solutions, we foster a vibrant, inclusive environment where your voice matters. Enjoy competitive pay, comprehensive benefits, and clear pathways for career advancement. Our state-of-the-art Manhattan facility offers modern amenities and a supportive culture that celebrates excellence. Don't miss this opportunity to grow with an industry leader!
Responsibilities
- Handle 50+ daily inbound/outbound calls with empathy and professionalism
- Resolve complex customer inquiries using CRM systems and product knowledge
- Meet/exceed KPIs including CSAT scores, first-call resolution, and AHT
- Collaborate with cross-functional teams to improve service workflows
- Document interactions accurately in Salesforce and maintain quality standards
- Participate in ongoing training to master emerging technologies and products
Qualifications
- 1+ years customer service or call center experience required
- Proficiency with CRM platforms (Salesforce, Zendesk) preferred
- Exceptional verbal/written communication and active listening skills
- Ability to multitask in fast-paced, high-volume environments
- Strong problem-solving abilities and conflict resolution expertise
- Flexible schedule availability including evenings and weekends
- High school diploma; college degree preferred