Job Description
Join our award-winning customer service team! Customer Connect Solutions is urgently hiring motivated Call Center Representatives in Sacramento for immediate placement. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities. Our hiring event on October 15th offers on-the-spot interviews and same-day offers for qualified candidates.
What We Offer:
- Starting pay: $18-$24/hour + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Modern downtown Sacramento office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries, complaints, and billing issues
- Maintain detailed customer interaction records in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team to improve service quality
- Participate in quarterly training and certification programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends