Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals in Milwaukee, WI and Illinois to deliver exceptional support experiences. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. Help us redefine local customer service while growing professionally with advancement opportunities.
Why Join Us?
- Full-time positions with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Proficient with Microsoft Office and CRM tools
- Must pass background check and drug screening
- Authorization to work in the US required