Job Description
Join San Diego Connect Solutions, an award-winning remote-first employer, as a Work From Home Customer Service Representative! Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual team environment while delivering exceptional service to clients across California. We provide all necessary equipment and training to ensure your success in this fully remote role.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions and update customer records in Salesforce
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with virtual team members to escalate complex issues
- Participate in ongoing training and quality improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Quiet home office with reliable internet connection
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work independently while maintaining team collaboration
- Must reside in San Diego County area