Job Description
Join our award-winning call center team in Atlanta! We're urgently hiring motivated individuals for immediate start in our dynamic customer service roles. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized.
As a Call Center Representative, you'll be the voice of our brand, delivering exceptional customer experiences across multiple industries. No prior experience required – we provide full paid training and career advancement opportunities.
What We Offer:
- Immediate start position
- Comprehensive health benefits (Day 1)
- Performance bonuses up to $2,000 quarterly
- Tuition reimbursement program
- Modern, downtown Atlanta workspace
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), AHT (6 min)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with supervisors to improve service quality
- Participate in monthly training and coaching sessions
- Uphold PCI compliance standards during payment processing
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent active listening and communication skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Must be authorized to work in the US