Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're urgently hiring passionate individuals for our Sacramento call center. Enjoy competitive pay, comprehensive benefits, and rapid career growth opportunities. Our state-of-the-art facility offers a collaborative environment with performance bonuses and recognition programs. Perfect for motivated professionals seeking stability and advancement in the thriving Sacramento market.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries, technical issues, and product support requests
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed monthly performance metrics (handle time, CSAT, conversion)
- Collaborate with team leads to improve customer experience
- Participate in ongoing product training and skill development
- Uphold company compliance and data security protocols
Qualifications
- Minimum 1 year customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Basic typing speed of 35+ WPM
- Positive attitude with customer-first mindset