Job Description
Launch your career in customer service with our Louisville-based call center team! We're seeking motivated individuals for full-time roles with comprehensive paid training. Join a supportive environment where your communication skills and dedication are valued. Enjoy competitive pay, benefits, and growth opportunities in the heart of Kentucky.
What We Offer:
- 5-week paid training program
- Health insurance and retirement plans
- Performance-based bonuses
- Modern, collaborative workspace
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed productivity and quality metrics
- Collaborate with team members to enhance service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing skill development sessions
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Basic computer proficiency (Windows, CRM software)
- Ability to type 30+ WPM with accuracy
- Problem-solving aptitude and patience
- Reliable transportation to Louisville facility
- Background check clearance
- No prior experience required – training provided!