Job Description
Are you a driven professional seeking immediate employment in Virginia Beach? Horizon Contact Solutions is expanding our elite call center team and looking for individuals who thrive in a fast-paced, high-reward environment. We offer a comprehensive benefits package, including health insurance, paid training, and opportunities for rapid career advancement.
Why Join Us?
- Immediate Start: Onboard within 48 hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth: Clear pathways to Team Lead and Management roles.
As a vital link between our clients and their customers, you will play a crucial role in building brand loyalty and resolving complex inquiries with empathy and efficiency.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with professionalism and efficiency.
- Resolve customer complaints and inquiries by identifying the root cause and providing effective solutions.
- Document all customer interactions accurately in the CRM system.
- Adhere to all call center scripts, policies, and quality assurance standards.
- Collaborate with the support team to escalate complex issues that require specialized attention.
- Participate in daily team huddles and performance training sessions.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center, customer service, or retail environment is strongly preferred.
- Excellent verbal communication and active listening skills.
- Proficiency with basic computer applications and CRM software.
- Ability to type at least 35 WPM.
- Reliable internet connection and a quiet workspace (if hybrid role).
- Must be available to work flexible shifts, including weekends and holidays.