Job Description
Are you a motivated individual looking for a stable career with growth potential? Apex Contact Solutions is currently hiring for a full-time Call Center Representative position in Virginia Beach. We pride ourselves on providing exceptional customer service and offer comprehensive paid training to get you up to speed.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We value a positive attitude and a willingness to learn.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer issues and complaints while adhering to company scripts and policies.
- Document all customer interactions accurately in the CRM system.
- Assist customers with product information, billing questions, and technical troubleshooting.
- Collaborate with team leads and support staff to improve overall service quality.
- Maintain a high level of call etiquette and hold times within established KPIs.
Qualifications
- High school diploma or GED equivalent required.
- Previous call center or customer service experience is preferred but not mandatory for the right candidate.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and navigating multiple windows simultaneously.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Must be available to work flexible shifts, including evenings and weekends.