Job Description
Join our award-winning customer service team in Baltimore and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support during weekend shifts with immediate availability. This role offers competitive pay, comprehensive training, and a supportive team environment where your growth is prioritized. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service disruptions
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex problem resolution
- Meet/exceed performance metrics for response times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and in team environments
- Proficient with CRM software and multitasking tools
- High school diploma or equivalent required
- Weekend availability (Sat/Sun shifts, 8am-6pm)
- Immediate start capability