Job Description
Join our award-winning team as a Local Customer Service Representative in Tampa, FL! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. This is your chance to build a rewarding career with a company that values growth and work-life balance. Apply today and become part of Tampa's most trusted service provider!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with exceptional professionalism
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex service issues
- Identify opportunities to improve customer experience and service protocols
- Meet and exceed performance metrics for customer satisfaction and resolution times
- Contribute to team training initiatives and knowledge base development
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a local market
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environments with minimal supervision
- Valid Florida driver's license for occasional client visits
- Pass background check and drug screening